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What are the main features of the product?
This product supports smart factories in mold manufacturing sites and consists of three products: a 'smart mold sensor' attached to the mold itself, a 'data terminal' that stores and transfer data, and a 'shotline solution' that analyzes and visualize the data. Please refer to the product description on the website for the detailed features of each product.
How do I use this product?
For detailed instructions on how to use each product, including the 'Smart Mold Sensor' that can be easily attached to a mold, the 'Data Terminal' that operates immediately after being attached to a wall and turned on, and the 'Shotline Solution' that can be customized, please refer to the product description on the website or contact the customer support team.
Want to know more about the product?
How long is the product warranty period?
The product warranty period is 2 years from the date of purchase. We provide free repairs within the warranty period.
How about the compatibility of this product?
For the 'Shotline Solution', customization is possible to enable compatibility with existing ERP, POP, MES, etc. programs. Please contact the customer support team for the further assistance.
Please tell me how to apply for a demo.
Please leave a message in the chatbot on the website or contact us. The person in charge will contact you immediately after confirmation.
Can I see the product in real-time?
Please leave a message in the chatbot on the website or contact us. The person in charge will contact you immediately after confirmation.
What is the pricing policy for your products?
Product prices vary depending on the purchase quantity of the 'Smart Mold Sensor' and the mold manufacturing site, and separate discounts are provided depending on the purchase quantity.
What payment methods are available?
It is safe because we use the telegraphic transfer (T/T, certified bank account transfer) method as the trade payment method.
Are there any additional benefits for bulk purchases?
We offer special discounts and additional benefits for bulk purchases. Please contact our customer support team for more information.
What overseas payment methods are available?
It is safe because we use the telegraphic transfer (T/T, certified bank account transfer) method as the trade payment method.
How are taxes and duties handled?
Taxes and duties may be borne by the customer according to the regulations of the importing country. Please contact the customs office of the relevant country for details.
What is your refund policy for international customers?
The same refund policy applies to overseas customers. Returns and refund requests are possible within 30 days of receiving the product only in the case of defective products. In the case of overseas customers, the situation will be confirmed first through webinars (WebEx, YouTube, Zoom Meeting, Google Meet & MS Teams), etc., and then the procedure will be followed. For more information, please contact the customer support team.
Are there any special discounts for overseas customers?
We regularly run promotions and special discounts. Please leave a message in contact us. A representative will review and contact you immediately.
What currency do you use when paying for goods via electronic remittance?
When sending money overseas, USD is the default currency. If you wish to send money in a different currency, please contact the person in charge on the invoice.
Who pays the shipping cost?
In the case of domestic, defective or incorrectly delivered products, we will cover the shipping costs. In other cases, the customer must pay the shipping costs.
The product is designed to be easy to install. You can refer to the <Installation Manual> provided with the product upon delivery or get help from our customer support team.
How is the product installed?
After ordering and payment confirmation, delivery will be started within 3-5 business days. There may be some differences depending on the delivery situation. However, if ordered products are in stock, goods will be dispatched within 5 business days and if it is out of stock, it will take about 2-3 weeks. This may vary depending on the time of order, so please check with the person in charge before ordering.
How long does shipping take?
We ship worldwide. Shipping costs and estimated delivery times vary by country and can be confirmed at the point of payment confirmation.
Is international shipping available?
After ordering and payment confirmation, it takes an average of 1-3 business days for the product to be shipped. The delivery period after that may vary depending on the destination. However, if it is in stock, it is expected to be within 5 business days, and if it is out of stock, it is expected to be about 2-3 weeks. This may vary depending on the time of order, so please check with the person in charge before ordering.
How long does it take for the product to be shipped overseas?
Products are usually delivered via courier, if you would like to receive them via another method, please contact our Customer Support Team.
Can I get the product in another way?
It may vary depending on the product and quantity ordered, so if you have placed an order, please refer to the <Packing list>, and if you have not placed an order, please contact the person in charge at ITOFROM.
What is the size and weight of the shipping box?
Basically, FOB applies to overseas shipping terms, but shipping terms can be negotiated depending on the situation.
What are the overseas export shipping conditions?
Is it possible to cancel or change an order after it has been placed?
Cancellation or change is possible within 24 hours of ordering, but cancellation or change is not possible after payment. Please check with the person in charge before payment.
How do exchanges, returns, and refunds work?
Due to the nature of the product, exchanges or returns are not possible except in cases of defective or incorrectly delivered products.
In what cases is exchange/return not possible?
Exchanges/returns are not possible except in cases of defective products or incorrect delivery.
How long does it take to process a refund?
Refunds will be processed within 3-5 business days after the product arrives at our facility and is verified for condition (if eligible for a refund). The time at which the refund is credited may vary based on business days and overseas bank systems.
What documents or information are required for exchange/return?
Please contact our customer support team first, then follow the instructions to fill out the exchange/return form.
How do I repair or exchange a product?
If you encounter a problem with your product, please contact our Customer Support Team who will guide you through the repair or exchange process, if necessary.
How is the product maintained?
We provide regular software updates and hardware maintenance services when necessary. You can receive more benefits through maintenance contracts.
How can I get customer support?
Customer support is available via phone, email, and online chat. We strive to respond within 24 hours on business days.
Is there a dealer where I can purchase your products locally?
In some countries, you can purchase the product through a local distributor. For detailed distributor information, please contact our customer support team.
How do I get product installation support?
Are inquiries available 24 hours a day?
Our customer support team operates during designated hours. For detailed inquiries, please leave a message at contact us. A representative will contact you immediately after confirmation.
Is there multilingual support?
Check out more FAQs
Please check the FAQ. If you can't find the question or answer you're looking for in the FAQ, please leave a message in contact us. We'll check and get back to you right away.
